Privacy

Privacy Policy

Your privacy matters to us. This policy explains how we handle personal information.

Divine Care Group PTY LTD (ABN 29 671 020 474) ("Divine Care Group", "we", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect personal information.

The information we collect

We collect personal information necessary to provide safe, high-quality NDIS and Aged Care services. This may include your name, contact details, date of birth, information about your support needs and goals, health and disability-related information, NDIS or funding details, and information about family members, carers or representatives where relevant.

How we collect it

We collect information directly from you wherever possible, for example when you make an enquiry through this website, speak with our team, or during service planning and delivery. With your consent, we may also collect information from family members, carers, and other health or support providers involved in your care.

How we use it

Responding to your enquiries and arranging services
Planning, delivering and reviewing your care and support
Communicating with you, your family or representatives
Meeting our obligations under the NDIS and relevant laws

Disclosure

We do not sell your personal information. We only disclose it with your consent, or where necessary to deliver your services or as required or authorised by law, for example to support workers involved in your care, or to government bodies such as the NDIS where required.

Storage and security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure, and to keep it accurate and up to date. Information is retained only for as long as it is needed or as required by law, and then securely destroyed or de-identified.

Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate. To make a request, please contact us using the details below.

Making a privacy complaint

If you have a concern about how we have handled your personal information, please contact us first so we can address it: see our Feedback & Complaints page. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Contact us

Divine Care Group PTY LTD
8 Knight Place, Minto NSW 2566
Phone: 1300 323 295
Email: admin@divinecaregroup.com.au

We may update this policy from time to time. Please check this page for the latest version.